In a research services office, efforts to optimize office performance may be misdirected, costly, and disruptive without a prior analysis of office performance. This webinar presents techniques for analyzing and improving office effectiveness and efficiency. The framework for these techniques is total quality management (TQM). The elements of TQM will be presented with particular attention to process measurement and controls as means of continuous improvement. The webinar then digs deeper into process improvement by discussing process mapping and constraints analysis, fundamental tools in overall total quality management. The webinar concludes with less analytical strategies to evaluate managerial effectiveness.
- Identify limitations in office effectiveness and efficiency
- Determine ways of optimizing effectiveness and efficiency